• White Mug: 11 oz or 20 oz
  
• Heart Mug: 11 oz
• Accent Colour Mug: 11 oz
• Double-sided print — your pet appears on both sides of the mug, so the design is visible whether it's held in the left or right hand
• Dishwasher and microwave safe
• High-quality ceramics in bright white
• Strong, radiant colors and razor-sharp printing
• Slight color deviations during printing possible
• Greek, Cyrillic, Chinese or other special characters cannot be printed
• Emojis cannot be printed

My breed cannot be found on the product page. What should I do?

We're sorry! We currently offer a selection of over 1,500 different breeds and coat colors, and we're constantly working to expand it. If your pet's breed isn't available yet, we appreciate your patience. Alternatively, we can recommend one of our other products with an image upload option.

Are AI-generated products reviewed before printing?

No, AI-generated products are produced exactly as shown in the live preview without any additional review. Please make sure to carefully check all content before completing your order.

Can emojis or other characters be printed?

Unfortunately, emojis, Chinese, Cyrillic, and other special characters cannot be printed. If these are entered, they will appear as blank spaces. Please only use letters from the Latin alphabet.

What should I consider when choosing my photo?

When selecting a photo, make sure it is well-lit (preferably with daylight and no flash) and clear, not blurry. Since we cannot review each order, you are responsible for ensuring the quality of the photo you upload.

My goods couldn't be delivered. What should I do?

We cannot control the actions of shipping carriers and aren't responsible for delivery issues. Please double-check the delivery address when placing your order, which will also be visible in your order and shipping confirmation. If your package is returned, verify the complete delivery address and phone number. We will work to resend your order as soon as possible.